At Emily & Rose, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.emilyenrose.com, make a purchase, or otherwise interact with our store.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

Emily & Rose operates through the Shopify e-commerce platform and currently sells products exclusively within Canada. We collect and process personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

To provide our products and services, we may collect the following types of personal information when you interact with Emily & Rose.

Personal Information You Provide

When you place an order, contact us, or subscribe to our newsletter, we may collect information such as:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number (if provided)
• Payment information (processed securely by our payment providers and not stored by Emily & Rose)
• Any information you voluntarily provide when contacting us

Information Collected Automatically

When you visit our website, certain information may be collected automatically through Shopify and similar technologies, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Time spent on our website
• Referring website or source
• General location information (such as province or city)
• Cookies and similar tracking technologies

Information from Third Parties

We may receive limited information from trusted third-party service providers that help us operate our business, including:

• Shopify
• Payment providers
• Canada Post
• Analytics providers
• Marketing service providers (where applicable)

We only collect personal information that is reasonably necessary to operate our business, fulfill orders, improve our services, and communicate with our customers.

2. How We Use Your Information

We use your personal information to operate our business, provide our services, and improve your experience with Emily & Rose.

We may use your information to:

• Process and fulfill your orders.
• Process payments securely through our payment providers.
• Arrange shipping and delivery through Canada Post or other shipping partners.
• Communicate with you regarding your orders, returns, exchanges, or customer support.
• Respond to your inquiries.
• Send promotional emails and newsletters where you have given your consent.
• Improve our website, products, and customer experience.
• Detect and prevent fraud or unauthorized activities.
• Comply with applicable legal and regulatory obligations.

We only use your personal information for the purposes for which it was collected or where otherwise permitted or required by law.

3. Sharing Your Information

Emily & Rose does not sell, rent, or trade your personal information.

To operate our business, we may share your information with trusted third-party service providers who perform services on our behalf.

These providers may include:

• Shopify
• Payment processors
• Canada Post and other shipping partners
• Website and technology service providers
• Marketing and analytics providers
• Government authorities where disclosure is required by law

These third parties receive only the information necessary to perform their services and are responsible for protecting your information in accordance with applicable privacy laws.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Keep your shopping cart active
• Remember your preferences
• Improve website functionality
• Analyze website traffic
• Measure the effectiveness of our marketing

Some cookies are necessary for the operation of our website, while others help us improve your experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill your orders
• Provide customer support
• Comply with legal, accounting, and tax obligations
• Resolve disputes
• Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized unless a longer retention period is required by law.

6. Your Privacy Rights

Depending on applicable Canadian privacy laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where permitted by law
• Withdraw your consent for certain types of processing
• Opt out of receiving marketing communications at any time

To exercise any of these rights, please contact us at:

info@emilyenrose.com

We may request additional information to verify your identity before processing your request.

7. Protecting Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure.

Although no method of transmission over the Internet or electronic storage is completely secure, we work with trusted providers, including Shopify, to help maintain the security of your information.

8. Third-Party Services

Emily & Rose is hosted on Shopify.

We may also use trusted third-party providers to support our business, including payment processors, shipping providers, email communication platforms, and website analytics services.

These providers have their own privacy policies governing how they collect, use, and protect your information.

9. Children's Privacy

Our website is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or the services we use.

The updated version will always be posted on this page together with the revised effective date.

We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Emily & Rose

Email: info@emilyenrose.com